Refund policy

At Shop Sophistica, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and transparent return and refund policy, outlined below.

✅ Return Eligibility

You may request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in resellable condition

  • The return request is made within 7 days of receiving your order

  • You provide valid proof of purchase (order number or receipt)

❌ Items Not Eligible for Return

We cannot accept returns on:

  • Items that have been used, damaged, or altered

  • Products returned after the 7-day window

  • Clearance, final sale, or promotional items

  • Gift cards or free items received as part of a promotion

🔄 How to Return an Item

To initiate a return:

  1. Email us at nexerainnovations0@gmail.com with your order number and reason for return

  2. Our support team will respond with return instructions upon approval

  3. Ship the item back to us (return shipping is paid by the customer, unless the item was damaged or incorrect)

  4. Once we receive and inspect the return, your refund will be processed within 5–7 business days

💰 Refund Information

  • Refunds are issued to your original payment method only

  • Processing times may vary depending on your bank or payment provider

  • You will receive an email notification once your refund is successfully issued

📦 Damaged or Incorrect Items

If you received an item that is damaged, defective, or incorrect:

  • Contact us immediately at nexerainnovations0@gmail.com

  • Please include clear photos of the item and your order number

  • We will offer a replacement or a full refund, depending on the issue

⏳ Delayed or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card account

  2. Contact your payment provider, as processing times can vary

  3. If the issue continues, reach out to us at nexerainnovations0@gmail.com

📬 Need Assistance?

We're here to help! For any questions about returns or refunds, contact us:

📧 nexerainnovations0@gmail.com
📍 Serving customers in the United Arab Emirates and Saudi Arabia