FAQ's

  1. Do you offer free shipping?
    Yes! We offer free shipping on all orders within Saudi Arabia and the United Arab Emirates, with no minimum purchase required.

  2. What is the estimated delivery time?
    We aim to deliver your order within 1–4 business days, ensuring fast and reliable service across KSA and UAE.

  3. Is Cash on Delivery (COD) available?
    Yes, Cash on Delivery (COD) is available on all orders, offering you a convenient and secure payment option.

  4. Can I return or exchange an item?
    Absolutely. We offer a 7-day return and exchange policy. If you’re not satisfied with your purchase, we’re here to help make it right.

  5. How can I track my order?
    Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.

  6. What if I receive a damaged or defective product?
    If your item arrives damaged or incorrect, please contact us immediately. We’ll arrange a free replacement or a full refund—no extra charges.

  7. Do you ship internationally?
    Currently, we only deliver within Saudi Arabia and the United Arab Emirates. However, we’re working on expanding to more regions soon—stay tuned!

  8. How can I contact customer support?
    Our support team is here to assist you. Feel free to reach out via the contact form on our website or email us at:
    📧 nexerainnovations0@gmail.com

  9. Are your products authentic and high-quality?
    Yes. At Shop Sophistica, we take pride in offering 100% authentic, high-quality products, carefully sourced from trusted suppliers.

  10. Can I modify or cancel my order after placing it?
    If your order hasn’t shipped yet, you can request a change or cancellation by contacting our support team as soon as possible.